Why should I modify my handgun?
There are many technical answers to this question, but the simplest reason we can offer is this: "To be different!" Glock pistols are the most prolific handguns in the world, and they all look the same. Don't settle for being one-of-millions when you can be one-of-a-kind.
Of course, there are inevitably those among us who simply don't care about how their gun looks, as long as it performs the task required of it. We welcome you as well! Our modifications can substantially elevate your handguns performance, whether it be the utilitarian addition of an optical sight and simple forward cocking serrations, or a full blown milling package, we guarantee you'll be pleased with the result. If you aren't for any reason we'll work with you to find a solution. Oh, and your gun's going to look damn good, too!
How fast is the turnaround time?
Please see the banner at the top of our home page for current approximate lead times. To check the progress on your order please feel free to contact us using our Contact Form or send us an email directly. Please note that lead times are fluid and are subject to change without notice, and do not include holidays or shipping times.
What is the best way to contact us for Questions, Status Updates or Order Changes?
Emailing us at email@example.com or through our Contact Us page is by far the best way to get in touch with us!
We can't always get to the phone, or may be on the other line. Through email we can keep track of individual customer interactions and can respond with images, direct links to products, etc; and you can do the same. Email is also usually the fastest method; we try to answer these every morning, and periodically throughout the day. If on the rare chance you haven't received an email response withing two business days, please email us again! If you must call, please don't be offended if we can't answer right away; we will do our best to get back to you quickly!
My order still says "Awaiting Fulfillment", will this change when you receive my slide and start working on it?
Your order status will, by default, appear as "Awaiting Fulfillment". You can expect to see "Awaiting Fulfillment" as your order status until we ship your order, at which point the status will be updated to "Shipped". If we have the time, we may update your order status to reflect the current stage that your slide is in, such as "Received / In Process" or "At Refinishing". Please note that if we do update your online order status it may be days/weeks after your slide has already been in that stage of the process. For example, if you get an emailing notifying you that your order is now "At Refinishing", it's possible that it may have actually been at refinishing for some time already.
Can you work on aftermarket slides?
That depends. In general, we prefer to work on factory slides, and our CNC programs are tailored for factory Glock slide profiles. Some companies (such as Lonewolf Distributors) make OEM profile blank slides out of 416 Stainless Steel. These 416SS Lonewolf OEM pattern slides are acceptable substitutions for factory Glock slides. We can also work on slides made out of 17-4SS such as the Brownells blanks slides, etc. If you plan to order our customization services for a blank slide, simply put "Blank" in the form where it asks for your slide serial number.
Why do you require a "Serial Number" for your customization work?
We ask that you put the serial number of your factory Glock slide simply so we can keep track of your slide while it's here. If your slide does not have a serial number, as is the case with most blanks, simply put "Blank" in the serial number form.
How do I ship my items for customization?
Please see our Shipping page for complete directions.
How does modifying the slide affect the functionality of my pistol?
We extensively test our slide designs for function prior to their release to the public. We do not release products that we feel are a danger to the user, or those that have significant reliability issues. With that said, every individual handgun and shooter is different, so certain modifications may alter the reliability and/or accuracy of your handgun.
Obviously, all of our slide milling services will remove mass from the stock slide. We find that most models continue to function as intended with the factory recoil spring assembly, even with significant slide mass reduction. You may choose to change your recoil spring to a heavier or lighter weight based on personal preference.
As a general rule of thumb, we do not recommend using ammunition loaded to higher pressures than standard SAAMI specifications with a modified slide.
Will my pistol "kick" more with a modified slide?
That's a tough question to answer because there are a lot of variables in play. Milled slides will have less mass that the typical factory slide. In general, because of this decrease in slide mass, most shooters will perceive a slightly sharper, snappier recoil impulse as the entire firearm has less inertia to counteract against the forces of the bullet being accelerated. (Simple physics: Every action has an equal and opposite reaction...)
HOWEVER, because the slide is now cycling faster, and there is less reciprocating mass, most experienced shooters will shoot flatter with a modified slide than with a stock slide. As with any handgun, solid grip fundamentals make all the difference with recoil management.
Will modifying my firearm void the factory warranty?
Slide milling and frame modifications will almost certainly void your factory warranty. Drop in replacement parts alone, may, but are much less likely to, void your warranty. It is your responsibility to know what is covered under your warranty.
Do you sell factory slides?
Yes! These slides can be found in "Pistol Accessories" > "Slides". If desired, these slides can be purchased in conjunction with any of our slide customization packages and will be modified prior to shipment. If you purchase a new slide to be modified, simply put "GLOCK" in the order form where it requires a serial number.
Do you sell pre-cut custom slides?
Yes! These can be found under the "Ready To Ship" tab.
What is the Order Cancellation Policy?
Please ensure your order is entirely correct prior to finalizing your online order.
If you wish to cancel a pending order for slide customization you will be subject to a 25% cancellation fee. The remainder of your payment will be refunded to your card.
What is the Return Policy?
You may return most new, unopened (unused and uninstalled) items within 30 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). Due to the nature of the products we sell and for liability reasons, used or installed items are not returnable. Ammunition is not returnable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
For obvious reasons, all of our custom work is non-returnable, however, we guarantee your 100% satisfaction. In the unlikely event you are unhappy with our custom work, we will work with you to come up with a solution.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Note: All returns not due to an error on our part will incur a 10% restocking fee plus original shipping costs.